Questions / Answers— I.Code —
About
More than anything, I.Code is a French brand that inspires and supports women on the go with whatever they're doing every day. Our fashion is based on 3 main styles: sport chic for all active women, city or a more urban style, while Boho has fun with prints and cuts.
Through our collections, at our level we contribute to supporting women in making their dreams come true because we believe in the potential each of us has, and that life has no limits.
Our values? Inclusiveness, Commitment, Lightness and Agility.
Icode.fr is the brand's e-commerce-focused website.
It had been attached to the IKKS.com website until now, but I.Code is setting out on its own with its own space to shop. Stay for tuned advice, advantages, exclusives, private sales, and dedicated services!
I.Code only has stores in France,have a look here to find your nearest store!
My account
To order on our icode.fr website, you can set up an IKKS account, or order as a guest Customer without setting up an account.
If you've never set up an I.Code account, you can do so:
- either when confirming your shopping bag
- or directly on any of the website's pages by clicking top right
Fill in the information needed for your order to be placed: your personal contact details and the address you want your order to be delivered to. Choose a password, which will then enable you to login along with your email address to manage your account's information easily.
You can then access your personal space at any time by clicking top right on all our pages.
Setting up your account means that you can:
- track your orders
- bring up your receipts
- order faster next time
- see what you've bought in the past
- manage returns on the website
- change your password
- change your contact details (delivery and/or billing addresses)
- update your preferences for receiving our newsletter
To access your account, you can click on the "Password forgotten" link at any time. You'll receive an email automatically in the minutes after clicking the link so you can reset your password. You then have 30 minutes to reset your new password by clicking the link in the email.
If you want to change your email address, please go to the PROFILE section of your customer account, and the Personal Data and Security section.
You can change your contact details all while retaining your order history and the advantages related to your customer account.
To do so, go to the PROFILE section of your customer account. Carry out the various changes needed making sure to confirm your changes by clicking on Save.
If you want to log out, click "Log out" at the top right of any page
In the interests of security and privacy, I.Code has implemented a strict policy for access to the personal data it processes. Consequently, for any need to access personal data, you must send all your requests to I.Code Customer Service, along with your ID or any other identity document required to be able to access this data.
My orders
To order on our website, you just have to select and add an item to your shopping bag, choose a delivery method and make the payment.
Of course! Thanks to our shared shopping bag system, you can select products both from the IKKS and I.Code websites. This means you only have one order, one receipt and one parcel.
Any communication sent will be about what's in your order. You may therefore receive our emails in the name of IKKS or I.Code.
VouYou can pay for your order with one of the following payment methods:
- Visa, EuroCard/MasterCard,
- Carte bleue, E-carte bleue,
- American Express,
- Paypal,
- iDeal (The Netherlands),
- Bancontact/Payconiq (Belgium),
- Maestro,
- gift voucher,
- credit note,
- Applepay,
- Klarna (instant payment in Belgium, Germany, The Netherlands, Austria, Switzerland or pay in 30 days in Belgium, Germany, Switzerland, The Netherlands and Austria, or in several instalments in France, Spain, UK, Italy, Ireland, Greece, Portugal, Finland or The Netherlands)
Payment by cheque is not accepted on our website.
For more information, see our page about payment methods by clicking on this link.
You can change your contact details all while retaining your order history and the advantages related to your customer account in the PROFILE section of your customer account.
Carry out the various changes needed making sure to confirm your changes by clicking on Save.
You may be sent promotional codes by email for occasional promotional offers. They can be used with certain conditions:
- The codes are only valid for specified products on our website.
- A code can be used once and cannot be refunded. Promotional codes cannot be combined together or used with other promotions.
- To benefit from the reduction related to codes, the code must be added to the add a promotional codesection when placing an order on our website.
- Promotional codes have limited validity dates.
After you've confirmed your order, you'll receive a confirmation email with the detail of your order. This email just means your order has been registered.
if you haven't received an email, please check your "junk" or "spam" folder, or see the ORDERS section in your account on the www.icode.fr website
When your order is processed and dispatched, you will receive emails at the various stages, in particular when your order is confirmed and dispatched. If you want to, you can track your order's progress in the ORDERS section of your customer account.
When your order is dispatched, you'll receive an email with its tracking number, the company delivering it, and a link so that you can track your parcel. If you want to track the progress of the order you placed as a guest Customer, please click this link
An order with 3 statuses:
- Confirmed: your order has been registered
- Being prepared
- Dispatched: your order has been given to the delivery company
If your order is not in the ORDERS section of your customer account, check to see if you received an email from our Customer Service confirming that your order had been registered.
Dans le cas contraire, nous vous invitons à contacter le Service Client.
If you did not, please contact our Customer Service.
If you placed your order as a guest Customer, without setting up an account, please track your order by clicking on this link.
An order with "confirmed" status cannot be changed.
If your order has not been given to the delivery company, please contact our Customer Service to ask for it to be cancelled if the preparation stage allows it.
If the order has been confirmed, it is not possible to add items to it. To place an order for this extra item, please contact our Customer Service.
It is not possible to change delivery addresses for orders delivered to pick-up points or IKKS / I.Code stores.
For orders delivered to a home address and if the preparation stage allows it, please contact our Customer Service to tell us what changes should be made.
Once your order has been confirmed, the delivery method cannot be changed.
If the order has just been confirmed, you can cancel it by clicking on the CANCEL MY ORDER button in the ORDERSsection of your customer account. If that is no longer possible, please contact Customer Service to ask for it to be cancelled if the preparation stage allows for that.
If you have not received your order more than a week after the estimated delivery date, we invite you to contact our Customer Service who will do all it can to find it as fast as possible.
Delivery
I.Code.fr gives you the opportunity to place an order and have it delivered to the following countries: Mainland France (+ Corsica), South Africa, Germany, Australia, Austria, Belgium, Bulgaria, Chile, Croatia, Denmark, Spain (excluding the Canaries), Estonia, Finland, Greece, Hungry, Indonesia, Ireland, Italy, Jordan, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Mauritius, Oman, The Netherlands, Philippines, Portugal, Poland, Czech Republic, Romania, United Kingdom (excluding Guernsey and Jersey), Singapore, Slovakia, Slovenia, Sweden, Switzerland and Thailand.
For delivery to mainland France and Corsica, you can select one of the following delivery methods:
- Delivery to a pick-up point – Colissimo: €6
- Standard home delivery – Colissimo: €7
- Express home delivery (TNT): €10
- Delivery to IKKS/I.Code stores: free
For delivery to Belgium, the Netherlands, Spain and Luxembourg, you have the choice of 4 delivery methods:
- Delivery to a Colissimo pick-up point: €6
- Home delivery Chronopost DPD: €7
- Express home delivery Chronopost DPD: €12
- Delivery to an IKKS store: Free
Concerning deliveries within the European Union outside mainland France, we offer home delivery with Chronopost DPD, but also delivery to an IKKS store or pick-up points in certain countries.
We also deliver to certain countries outside the European Union via DHL. See ourdelivery section for more information.
For personalised products, an extra 2 to 4 days are added to dispatch timeframes. The transport price is calculated according to the country of delivery and delivery method. The exact price of the delivery cost can be seen on the page with the overview of your purchases before confirming your order. Each country can apply its own offers for the delivery charge.
You'll receive a notification from So Colissimo when your order is available in your pick-up point. This service is available in several countries in Europe. See our delivery section for more information.
These timeframes take into account the time needed to prepare and deliver the order in line with the chosen delivery address and method.
These are the indicative timeframes:
France
- Delivery to a pick-up point – Colissimo in 2 to 4 business days
- Standard home delivery – Colissimo, 2 to 4 business days
- Express home delivery, by TNT, in 1 to 2 business days maximum
- Delivery to a Store, in 2 to 3 days
Corsica
- Delivery to a pick-up point – Colissimo in 4 to 6 business days, from confirmation of the order.
- Standard home delivery – Colissimo, 4 to 6 business days
- Express home delivery, by TNT, in 4 business days maximum
- Delivery to a Store, in 4 to 5 days
Belgium, the Netherlands, Spain and Luxembourg
- Delivery to a pick-up point – Colissimo in 4 to 6 business days, from confirmation of the order.
- Home delivery by Chronopost / DPD, 3 to 6 business days
- Express home delivery by Chronopost / DPD, 1 to 2 business days
- Delivery to a Store, in 4 to 6 business days
All countries (excluding France and Belgium, the Netherlands, Spain and Luxembourg)
- Chronopost makes deliveries to the EU and DHL to countries Outside the EU. The indicative delivery timeframes are 3 to 6 working days. For more information, please see this link
It is not possible to change delivery address for orders delivered to pick-up points or an IKKS / I.Code store. For orders delivered to a home address and if the preparation stage allows it, please contact our Customer Service to tell us what changes should be made.
Once your order has been confirmed, the delivery method cannot be changed.
Returns
You don't want to keep an item in your order?
You have 28 days from the day you receive your parcel to return it.
To do so, you must go to the "ORDERS" section in your customer account, and click on "make a return".
Tick the item you want to return by changing the quantity returned if necessary and click on "Register this return".
Then select the reason why you are returning it in the list given. After you have registered your return, your return label will be available for you to print in the "ORDERS" section of your customer account.
Your return label isn’t available? Our customer service needs to intervene following the reason you selected when you registered your return. An email will be sent to you in within 2 to 3 business days, to confirm it has been approved.
Return for an order placed without a customer account:
You have 28 days from the day you receive your parcel to return it.
For orders placed in guest mode, please register your return by clicking this link, section > Track my order without an account
No personalised products can be returned, or exchanged in accordance with article L.221-28 of the French Consumer Code.
When registering your return, you can choose your compensation method:
- A refund to your bank account, if you paid for your order by BC, PayPal, Amex, Ideal, Bancontact/Payconiq, Klarna or Apple Pay.
- A credit note valid for 1 year on our IKKS Eshop website.
- The refund or credit note are for the price of the item returned.
Your return label will then be available to print in the ORDERS, See my returns section.
Your return label isn’t available?Our customer service needs to intervene following the reason you selected when you registered your return. An email will be sent to you in within 2 to 3 business days, to confirm it has been approved.
If your order has been delivered outside the EU, you will receive a specific email from our partner responsible for transporting your return.
Please carefully follow the instructions in it. In accordance with the General Conditions of Sale, you must return the product in pristine condition, new and unworn, with no damage and in packaging that guarantees that your items will be received correctly.
You cover the return costs and are free to choose how you send your return. You remain responsible for the state of the product until it arrives at our warehouse. If you receive an item with flaws or which is not in conformity with your order, please contact Customer Service, within 72 hours of receiving it.
Returns are not accepted via pick-up points (Mondial Relais, Relais Colis…). Please send us your return by post.
If it was delivered to an IKKS/I.Code store, please follow the return registration procedure then contact this store again, for your return to be taken care of.
We do not exchange items. Please place a new order for the item you want. In the case of a change in size of an item that was on promotional offer, please contact customer service to confirm your new order with the same discount. We will accept your return at our warehouse, provided it is returned in good condition and in its original packaging. The list of your credit notes is available in the "Credit notes and gift vouchers" section.
If you paid for your order by BC, PayPal, Amex, Ideal, Bancontact/Payconiq, Klarna or Apple Pay, the refund is made to the bank account connected to the payment method used. You will receive an email informing you of the amount refunded. If you return an item which was paid in part or whole with one or several credit notes and/or gift vouchers, the amount of your return will be refunded with a new credit note.
When your return is received, a credit note with the amount of the items returned will be created in your Customer account. Credit notes, related to a returned order, are valid on the website for one year. The list of your credit notes is available in the Credit notes section of your PROFILE account.
A gift voucher is only available for certain countries on the I.Code website.
If you receive an item with flaws or which does not comply with your order, please contact Customer Service, within 72 hours of receiving it.
The procedure for registering a return for an order that does not comply with your order is the same as that for an item return. Please choose the corresponding reason for the return, and put it in a comment in the space provided to do so.
I.Code will send you a prepaid label within 3 business days from the date you register your return to cover the costs of returning these items with a recognised flaw.
Our services
Your satisfaction in choosing a piece of clothing also depends on choosing the right size. To be sure to choose the right one, all the corresponding sizes for our clothes and accessories are given on each item description, according to the collections.
This information is given for information purposes. For more precision or advice, please contact our customer service.
To give you the best advice about looking after your clothes and fashion accessories, a "Composition and care" tab is available on each item description.
Our Customer Service is available to help you at any time. All you have to do is select the subject of your query and indicate what you would like to know. We undertake to answer you within 2 business days.
Are you unsure about a product? Would you like to actually try it on? Use our in-store reservation service!
Select your product, then click on the "Reserve in store" button. Your product will be reserved within 2 hours, and available within 2 days so that you can try it, or go and get it with no pressure!